In the early hours of 2/25/2024, routine patrols were briefly paused when it was reported that a female guest at the bar was severely intoxicated and unable to walk. The guest, staying in room #205, was in immediate need of assistance to ensure her safety.
Recognizing the seriousness of the situation, a Shergroup USA officer promptly arrived at the bar equipped with a wheelchair, ready to provide support. The bartender confirmed that the guest and the gentleman accompanying her were together while sober and that both were indeed guests in room #205.
Safely Escorting the Guest to Her Room
With the help of the male companion, the Shergroup USA officer carefully attempted to lift the guest from the barstool and secure her in the wheelchair—a task that proved to be more challenging than anticipated due to her level of intoxication. However, through teamwork and determination, they successfully transferred her to the wheelchair and escorted her safely to her room.
Once in the room, the officer and the guest’s companion faced the additional challenge of moving her from the wheelchair to the bed. Although initially unresponsive, the guest gradually became more conscious and was eventually able to confirm her identity and room number.
Ensuring Complete Care and Safety
During this process, the Shergroup USA officer realized that the guest had left her purse at the bar. The officer immediately returned to retrieve it, only to learn from the bartender that the guest had not yet signed her check. Returning to the room, the officer assisted the male companion in signing the check as the guest, now more alert, attempted to stand and walk but nearly collapsed.
Recognizing the ongoing risk, the Shergroup USA officer, with the help of the male companion, ensured the guest was safely seated on the bed before leaving. Finally, the officer delivered the signed check back to the bartender, ensuring all aspects of the situation were fully resolved.
Key Takeaways
Preparedness in Every Situation
At Shergroup USA, security goes beyond routine patrols. Our team is always ready to step in and assist in any situation, ensuring the safety and comfort of all guests.Collaboration for Success
The successful resolution of this incident was the result of effective collaboration between Shergroup USA, the bartender, and the guest’s companion, all working together to prioritize the guest’s well-being.Thoroughness Matters
Even after a situation seems resolved, Shergroup USA remains vigilant. Ensuring the guest was stable and secure before leaving exemplifies our commitment to comprehensive care and safety.
At Shergroup USA, we do more than provide security—we ensure peace of mind. Our team is trained to manage a wide range of situations with professionalism, care, and a focus on safety.
If you are looking for a security partner that goes beyond to protect and care for your guests, contact Shergroup USA today. Let us discuss how we can tailor our services to meet the unique needs of your property and ensure a safe, secure environment for everyone.